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On 16 May 2020 at 1645 hours, Robert was towing an aircraft when he noticed that a road traffic sign was placed extremely near to the taxiway. He immediately stop the towing operation and quickly informed the headset man of what he saw.

Richard proceeded to check the proximity between the aircraft and the sign and promptly reported the hazard to the Airside Management Centre. Having ascertained that there was sufficient clearence, the crew continued to tow the aircraft safely and the sign was immediately removed.

Robert’s actions were truly commendable as his situational and safety awareness helped to remove a hazard that could potentially cause a collision between the aircraft and the road traffic sign!

On 26 May 2020 at 1910 hours, Angie was making her way back to the office after her duty when she discovered that a fire had broke out at the CAAS corporate office entrance at Terminal 2.

Angie quickly took a fire extinguisher that was placed at the vicinity and entered the lobby through the assistance of a CAAS officer. She successfully put out the fire on a board which was dislodged from the ceiling.

Angie's actions were truly commendable as she had went beyond her call of duty where her bravery and swift actions had prevented further damage to property and harm to personnel!

On 3 July 2020, Adonis was performing arrival duties at the aircraft stand when he observed that a long cardboard tube was rolling towards the taxiway from the stand.

Having recognised that the tube would be a FOD that may posed as a safety risk to aircraft, he quickly retrieved it after ensuring that it was safe to do so.

Adonis actions were truly commendable as his high situational awareness and prompt actions had prevented a potential aircraft engine ingestion of the FOD!

On 7 August 2020, Zahrin was dispatching documents to Terminal 2 when he observed that there were workers near F54 staff entrance using the ladder in an unsafe way.

He quickly urged them to stop and use the ladder safely but the workers refused to heed his advice. Zahrin then requested them to stop working and asked for the supervisor to inform him of the situation. Zahrin proposed some ways to use the ladder safely and the supervisor instructed the workers to adopt them.

Zahrin’s actions were truly commendable as he persisted for the workers to use the ladder safely and prevented a potential fall from height incident!

On 14 August 2020 at 0245 hours, Frank was performing towing duties in an aircraft when he observed that the digital aerodrome chart shown in the aircraft’s cockpit was not updated with the new taxiway designations. As he was aware of the recent changes in the renamed taxiways, he decided to verify with ATC on the discrepancy when the towing instructions were given to him.

Frank’s observation on the outdated charts were also found on other aircraft. With that, CAG was informed by ATC on the observation and immediately reminded the airlines to update the charts.

Frank’s assertiveness and actions were commendable. Prompt updates by the airlines were made and potential confusion while taxiing the aircraft was prevented!

On 21 April 2020 at 1526 hours, an arriving cargo flight was assigned to park at stand 308 (based on the aircraft type B73F filed by the airline).

As the aircraft was taxiing into the stand, San Jose observed that the aircraft wing had protruded into the “keep clear zone” and may come into contact with another aircraft that was parked at the adjacent stand if it continued to taxi further. He quickly alerted his colleague, Richard who quickly coordinated the wing walkers to stop the aircraft from proceeding further.

Richard also alerted the tech ramp control centre of the information that the aircraft which had just arrived was a B737-700 and not a B73F (assigned stand only accommodate B737-200 up to 500 series and B737 freighters). The information was then cascaded to CAG master apron and SATS control. The aircraft was promptly re-assigned to the correct stand.

San Jose and Richard's quick actions were truly commendable. With their high situational and safety awareness, they had prevented a potential wing clip incident!

On 13 April 2020, Rafi and Mohamad after having completed the towing operations, observed that the empennage of two aircraft that were towed into their temporary parking position, had appeared to be of close proximity to each other. They ascertained that the aircraft were parked correctly by verifying with the markings on the ground.

However, they remained unease and decided to take a photo to show and alert their supervisor who in turn informed ACC. CAG immediately requested to reposition both aircraft safely and changed the markings on the ground to allow for a greater separation. The rest of the markings were also quickly verified by CAG.

Rafi and Mohamad were truly observant and assertive. Their actions were commendable as they have prevented a potential collision of aircraft!

On 23 May 2020 at 1755 hours, one of the AES staff, Ahmad was reporting for duty at the sea rescue base when he suddenly collapsed. AES colleagues who were around him quickly rendered first aid on him.

They provided CPR and applied the automated external defibrillator on Ahmad. Muhiiddin, Zainal, Mohamed, Ali and Halizam continued in their attempt to save Ahmad until the ambulance arrived. Ahmad was conveyed to the Changi General Hospital and was admitted to the ICU. He was discharged a week later and have been well since.

Muhiiddin, Zainal, Mohamed, Ali and Halizam had performed a life saving act which have averted a potentially life threatening situation for Ahmad. Their responsiveness and keen sense of urgency were truly commendable!

A team of Hua Tiong contractors implemented an automated system to monitor the position of the barge ramp door which rest on the floating pontoon for safe unloading operations.

Kean Long and Jethro used laser sensors as a tripwire mechanism on the pontoon to trigger both audio and visual alarm to warn the operator whenever the ramp door does not rest on the pontoon within the safe zone. The alarm installed at the weighbridge room also alerts the operator to stop front loading operations when conditions are unsafe.

Kean Long and Jethro had effectively reduced the safety risk by removing the need of an operator who had to stand on the pontoon to monitor the ramp door position and be exposed to weather condition and the tipper truck!

On 2 July 2020, Sai Syi Moe and Lam Peng were about to return to their office after completing their duties to check for obstacle lights when they noticed that there were twenty four desiccant bags strewn along the taxiway.

They decided to retrieve the bags and while doing so, they saw an aircraft entering onto the taxiway from the runway and immediately informed ATC of their position and intent. The aircraft was held at the taxiway as they resumed to retrieve the rest of the FOD to ensure that the rest of the taxiways which leads to the aircraft stand were clear before the aircraft continued.

Sai Syi Moe and Lam Peng actions were commendable as their high situational awareness and prompt actions had prevented a potential aircraft engine ingestion incident!

A SATS roving team was formed on 3 August 2020 to encourage SATS colleagues to perform operations safely. The team monitors catering operations and educate staff on the importance of complying with safety procedures. They identify unsafe acts and behaviors such as rushing to meet tight schedules and follow through to propose the mitigating measures.

Since the team begun the roving activities, SATS observed an 80% reduction in occurrences where staff do not comply to safety procedures and attested that the positive outcome was attributed to the involvement of the roving team.

Kok Cheng, Mazlan, Ali and Samuel truly believed in building a strong safety culture within the airport and taking aviation safety within SATS to the next level!